Delivery Policy
Sales Agreement
ARTICLE 1 Vendor Information
Title: HELENA MOBILYA VE AHŞAP SANATLARI LTD. ŞTİ. / HELENA WOOD ART
Address: Güzelbahçe Mah İpekyol Sk. No:78; Helena PLAZA76 ; 31060 Antakya / Hatay / Turkey
Phone : 0 (326) 285 62 08 - Whatsapp Support: +90 (555) 680 05 62
E-mail address: info@helena.com.tr
Product return address: Güzelbahçe Mah İpekyol Sk. No:78; Helena PLAZA ; 31060 Antakya / Hatay / Turkey
Adress: Güzelbahçe Mah İpekyol Sk. No:78; Antakya / Hatay / Turkiye
ARTICLE 2 Recipient Information
Name and surname :
Address:
Telephone:
E-mail:
ARTICLE 3 Subject
The subject of this Preliminary Information Form (the "Form") is the Law on the Protection of Consumers numbered 6502 and the Distanced Communications Gazette published in the Official Gazette No. It is to be informed in accordance with the provisions of the Regulation on Contracts.
ARTICLE 4 Main Features and Payment Information of the Goods Subject to Sale
4.1. Information on the description, unit amount, number and payment terms of the Products are as follows and this information is also approved by the Buyer.
4.2. Shipping Fee will be paid by the Buyer. Opportunities and opportunities provided by the Seller to the Buyer regarding the shipping fee are exceptional.
ARTICLE 5 Validity Period of Commitments
The prices stated in Article 4.1 are the selling price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.
ARTICLE 6 Delivery of Products
6.1. The products are delivered to the delivery address specified by the Buyer or to the person/organization at the address indicated, packed with the invoice and intact, within 30 days at the latest from the date of order.
6.2. If the Products are to be delivered to another person indicated by the Buyer, the Seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.
6.3. The Buyer is obliged to check the Products upon receipt and immediately notify the Seller of any defects he sees.
ARTICLE 7 Right of Withdrawal
7.1 In the distance contracts regarding the sale of goods, the Buyer may use his right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the Product to himself or the person/organization at the address indicated. In determining the period of the right of withdrawal; a) In the case of goods that are the subject of a single order and delivered separately, the day on which the consumer or the third party determined by the consumer receives the final product, b) In the goods consisting of more than one piece, the day when the consumer or the third party determined by the consumer receives the last piece, In contracts where the goods are delivered regularly during the period, the day when the consumer or the third party determined by the consumer receives the first goods is taken as a basis.
7.2 The Buyer may also give a notice of withdrawal from the Seller's address specified in Article 1 via registered mail, e-mail or Call Center Number within 14 (fourteen) days. From this notice, the Seller may contact the Buyer and ensure that the product is received from the Buyer. However; If the Seller does not make an offer to the Buyer in this direction, the Buyer must send the purchased product to the Seller's address specified in Article 1 within 10 (ten) days from the date of notification of withdrawal.
7.3 In order for the returns to be processed, the relevant sections of the invoice sent to the Buyer and containing the return section must be filled in completely and sent to the Seller after being signed.
7.4 The products to be returned must be delivered with their box, packaging and standard accessories, if any.
7.5 The Seller is obliged to return to the Buyer the total price (total of all costs paid by the Buyer to the Seller) and the documents that put the Buyer under debt within 14 (fourteen) days at the latest from the receipt of the withdrawal notice.
7.6 The shipping cost of the Products returned due to the right of withdrawal is borne by the Seller. After the Buyer exercises his right of withdrawal and notifies the Seller in this regard, the product subject to sale will be received by the Seller via FedEx cargo, which is the Seller's contracted cargo. In this case, the Buyer will not have to pay the shipping cost. However; If the Buyer wishes to return the product himself, in this case, he must send the product to the Seller with the Seller's contracted cargo, FedEx Cargo, against payment. Otherwise, the Buyer is obliged to pay the Shipping cost. However; In case FedEx Cargo does not have a branch in the Buyer's place of residence, the Seller cannot demand a cargo fee from the Buyer.
7.7 The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the Seller must compensate the value or decrease in the value of the goods. Changes and deteriorations that occur due to the habitual use of the goods are not considered as a decrease in value.
ARTICLE 8 Products for which the Right of Withdrawal cannot be exercised
The right of withdrawal cannot be exercised by the Buyer in the following cases:
Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts,
a) Contracts for goods prepared in line with the wishes or personal needs of the consumer.
b) Contracts for the delivery of perishable or expired goods.
c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for books, digital content and computer consumables offered in material environment, if protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.
g) Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.
ARTICLE 9 General Provisions
9.1 Buyer; By confirming this Form in writing, before the conclusion of the distance contracts, it has been confirmed that the address to be given to the consumer by the Seller, the basic features of the ordered Products, the price of the Products including taxes, shipping / shipping fee, payment and delivery information are correct and complete. It is possible.
9.2 The Seller cannot be held responsible for the failure of the ordered Product to be delivered to the Buyer due to any problems that occur due to the fault of the Cargo company during the delivery of the Products to the Buyer by the Cargo company.
9.3 The Seller is responsible for the delivery of the Products intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
9.4 The Seller may supply a different Product of equal quality and price, by informing the Buyer and obtaining his written approval, if it is understood that the Products cannot be supplied for a just cause before the delivery time.
9.5 If the delivery of the Products becomes impossible, the Seller immediately notifies the Buyer of the situation and returns all collected payments, including delivery costs, if any, within 14 (fourteen) days at the latest from the date of notification.
9.6 If for any reason the price of the Product is not paid or canceled in the bank records, the Seller shall be deemed to be relieved of all other obligations arising from this contract, especially the obligation to deliver the Product.
9.7 If the price of the Products is not paid to the Seller for any reason, the Buyer shall return the Products to the Seller at his own expense, within 3 days at the latest after the Seller's notification. All other contractual-legal rights of the Seller, including the follow-up of the Product price receivable, are reserved separately and in any case.
ARTICLE 10 Complaints and Resolution Methods
The Buyer may forward all suggestions and complaints regarding the goods or services subject to sale to the Seller from the Seller's Call Center Number and e-mail address specified in Article 1. The Seller aims to solve the problem by examining all kinds of complaints and suggestions submitted by the Buyer within the legal limits. All rights of the parties arising from the Law and related Regulations are reserved.
ARTICLE 11 Competent Court
The seller can make his applications regarding complaints and objections to the arbitral tribunal or the consumer court for consumer problems in the place where he/she purchases the goods or services within the monetary limits determined by the Ministry of Customs and Industry in December every year or where he/she resides.
ARTICLE 12 Other Provisions
After this Preliminary Information Form is read and accepted by the Buyer in electronic environment, the stage of establishing a Distance Sales Contract will be started.
I confirm that I have obtained the preliminary information specified in this Preliminary Information Form.
